1
Intake & Eligibility
We verify jurisdiction, membership, and basic details to ensure the case can proceed.
2
Evidence Collection
Both parties submit records (statements, platform logs, communications) for review.
3
Mediation & Committee Review
We facilitate mediation. If unresolved, the case is escalated to the Committee.
4
Decision & Communication
A written decision is issued with rationale and required actions, if any.
Rules & Timeframes
Typical resolution is within 14–30 business days depending on complexity and cooperation.
Download Process Rules (PDF)